It is a known fact that Sun Direct has one of the highest numbers of subscribers with 9.5 million users and still growing. Their unparalleled customer service is one of the reasons that have led them to outshine amongst its competitors and grow in the DTH services market. Now, Sun Direct Customer Care has gone one step forward and reached out to all their subscribers in rural parts of South India. This one stop shop provides on the spot customer service solutions and immediate response to their queries. Apart from providing customer service, sunshine centers also help customers on new connections, provide a dth price list or a product demo and assist them during a dth recharge for their connection or upgrading sun direct dth packages. Within a span of 8 months, Sun Direct has opened over 200 Sunshine customer service centers that provides multitude of services and solutions under a single roof. With easy setup, interactive services, well equipped staff and competitive offerings Sun Direct DTH aims to provide utmost satisfaction to customers.
Being innovators in the D2H category, Sun Direct has played a pioneering role in improving its customer care services based on growing consumer’s demands. This has fetched them the Akosha Award for “Excellence in Customer Service” for catering to customer complaints and queries being posted on all online consumer redressal forums. Sun Direct DTH has a dedicated support team to achieve maximum consumer satisfaction both online and offline through all their customer service initiatives.