24/7 Customer service – My Sun Direct

Sun Direct offers unparallel services when it comes to taking care of its subscribers.  Customer satisfaction has been the key element of success for Sun Direct to become the No: 1 DTH service in South India and the most preferred DTH service in India.


The main aim of customer service in Sun Direct DTH is to enhance the customer experience and transform the customer into loyal brand ambassadors.  The customers are smart and always tend to compare services with other brands. But, Sun Direct has an edge over other DTH brands in the market. Sun Direct offers five advantages and delivers exclusive services when compared to other DTH service. These advantages will be shared in our next blog.
Subscribers can reach us through these convenient modes. They are:

•    24/7 helpline number: 76010 12345
•    Toll free number: 1800 123 7575
•    My Sun Direct Mobile App – Chat Facility
•    Sunshine Service Centers are located in 350+ locations
•    Facebook(SUNDIRECTIndia) and Twitter(SUNDIRECTIndia) accounts
•    Email: customercare@sundirect.in

The customer care team in the helpline numbers operates in more than 11 different regional languages. The DTH Customer care team works round the clock and strives to achieve the best of services in the sector.

Every query or complaint is guaranteed to be solved within 48 hours.  In 2015, Sun Direct was recognized by Akosha as one of the Top 10 professionals for Customer service in India.


Sun Direct Offers Enhanced Solutions To Its Customers

ImageChennai, 19th May 2014: Sun Direct, one of the leading DTH players in South India has always been in the forefront in offering differentiated services to customers. Going a step aheadin providing last mile costumer connect in smaller towns, Sun Direct has opened more than 200 Sunshine centres. This one stop shop will provide end-to-end services to the existing customers and the customers can also avail new connections, demo &recharges.Within a span of 8 months, Sun Direct has opened over 200 stores that provides multitude of services and solutions under a single roof.

On a constant drive to provide better value and service to the subscribers, Sun Direct has also introduced a 24*7 service hotline number: 076010-12345which will be manned round the clock. Subscribers need not remember multiple numbers like before. Now, they just need to remember only one service hotline number across south India for all their service related queries and complaints. Subscribers can seek instant solutions to their problems with regard to product usage, its services, new connection, etc. The hotlinenumber will ensure that customer grievances are addressed within 48 hours.Now all your service requests and needs are just one call away!

Keeping in mind the needs of its subscribers, Mr. Mahesh Kumar, MD, Sun Direct, said “Sun Direct yet again demonstrates that it excels in providing the best services to reach out and satisfy the widest cross-section of consumers. As a customer focused brand, these offerings reinstate Sun Direct’s commitment of providing value based offerings and utmost satisfaction to our customers.”

Being innovators in the DTH category, Sun Direct has played a pioneering role in improving its services based on growing consumer’s demands. This differentiated and viewer friendly move will enhance Sun Direct’s penetration in the market.