Sun Direct DTH was awarded the Akosha Award for resolving the customer queries/complaints from third party forums in less time. Sun Direct promises to resolve customer complaints within 48hrs.
Sun Direct Sun Shine is one such solution for customers to resolve their issue. There are close to 300+ sun shine centres in India which serves the customers on queries or complaints. Every complaint is recorded, tracked and resolved within 48 hours.
When a customer goes to Sun Shine centre with a query or complaint, the customers are promised that the issue will be resolved within a span of 48 hours. The complaint is given a number to track and forwarded to the concerned team or person. The team then resolves the issue in person or through online means depending upon the problem.
Thus, there is no complaint that can be missed from the database. Sun Direct follows this regime strictly to avoid any miss.
Sun Direct is also the only DTH service in India which has a dedicated service centre across the country.
There are other means to get in touch with the Sun Direct team, they are:
Sun Direct is open to receiving feedback and request from customers and improves their services based on their suggestions.
Sun Direct is leading DTH service provider which is known for its best customer service and lowest prices. The satellite service which was launched in 2007 is the country’s first MPEG-4 technology DTH service provider and the first Tamil HD channel provider.
One of the main benefits of getting a sun direct DTH connection is the promise that comes with it, which is the 48hr service guarantee for every Sun direct customer.
The Sun Direct sales and service network spans across the length and breadth of the country, even in the more remote area across India. Sun direct DTH has more than 60000+dealers, distributors and service centers across India. Sun Direct has a very active and the best customer care team which is accessible through a 27*7 customer care helpline, the helpline operates in more than 11 languages and has also received many awards throughout the years for its amazing customer service team.
The sun direct team also has a Facebook page which answers all quires within 24 hours and will connect you with the customer care service team. Any quires about recharge, package information and new channel additions will all be answered with guidelines.
Sun direct trains their staff to provide you with the best possible service. Sun Direct team takes responsibility for installing and servicing the hardware at every subscriber’s home ensuring proper transmission and ensuing highest level of quality. Sun direct team will make sure a technician reaches you at home within 48 hrs of recording you complain and will make sure the problem is resolved.
Get a Sun Direct D2H connection and enjoy the best customer service in the country.
Sun Direct – Rated in the Top 10 for Customer Service in India!
Sun Direct has been recognized by ‘Akosha’ as one of the Top 10 professionals for Customer Service in DTH India.
Thank you customers for all your support!