Sun Direct DTH was awarded the Akosha Award for resolving the customer queries/complaints from third party forums in less time. Sun Direct promises to resolve customer complaints within 48hrs.
Sun Direct Sun Shine is one such solution for customers to resolve their issue. There are close to 300+ sun shine centres in India which serves the customers on queries or complaints. Every complaint is recorded, tracked and resolved within 48 hours.
When a customer goes to Sun Shine centre with a query or complaint, the customers are promised that the issue will be resolved within a span of 48 hours. The complaint is given a number to track and forwarded to the concerned team or person. The team then resolves the issue in person or through online means depending upon the problem.
Thus, there is no complaint that can be missed from the database. Sun Direct follows this regime strictly to avoid any miss.
Sun Direct is also the only DTH service in India which has a dedicated service centre across the country.
There are other means to get in touch with the Sun Direct team, they are:
Sun Direct is open to receiving feedback and request from customers and improves their services based on their suggestions.
Sun Direct offers unparallel services when it comes to taking care of its subscribers. Customer satisfaction has been the key element of success for Sun Direct to become the No: 1 DTH service in South India and the most preferred DTH service in India.
The main aim of customer service in Sun Direct DTH is to enhance the customer experience and transform the customer into loyal brand ambassadors. The customers are smart and always tend to compare services with other brands. But, Sun Direct has an edge over other DTH brands in the market. Sun Direct offers five advantages and delivers exclusive services when compared to other DTH service. These advantages will be shared in our next blog.
Subscribers can reach us through these convenient modes. They are:
• 24/7 helpline number: 76010 12345
• Toll free number: 1800 123 7575
• My Sun Direct Mobile App – Chat Facility
• Sunshine Service Centers are located in 350+ locations
• Facebook(SUNDIRECTIndia) and Twitter(SUNDIRECTIndia) accounts
• Email: firstname.lastname@example.org
The customer care team in the helpline numbers operates in more than 11 different regional languages. The DTH Customer care team works round the clock and strives to achieve the best of services in the sector.
Every query or complaint is guaranteed to be solved within 48 hours. In 2015, Sun Direct was recognized by Akosha as one of the Top 10 professionals for Customer service in India.