Sun Direct DTH was awarded the Akosha Award for resolving the customer queries/complaints from third party forums in less time. Sun Direct promises to resolve customer complaints within 48hrs.
Sun Direct Sun Shine is one such solution for customers to resolve their issue. There are close to 300+ sun shine centres in India which serves the customers on queries or complaints. Every complaint is recorded, tracked and resolved within 48 hours.
When a customer goes to Sun Shine centre with a query or complaint, the customers are promised that the issue will be resolved within a span of 48 hours. The complaint is given a number to track and forwarded to the concerned team or person. The team then resolves the issue in person or through online means depending upon the problem.
Thus, there is no complaint that can be missed from the database. Sun Direct follows this regime strictly to avoid any miss.
Sun Direct is also the only DTH service in India which has a dedicated service centre across the country.
There are other means to get in touch with the Sun Direct team, they are:
Sun Direct is open to receiving feedback and request from customers and improves their services based on their suggestions.