Sun Direct DTH was awarded the Akosha Award for resolving the customer queries/complaints from third party forums in less time. Sun Direct promises to resolve customer complaints within 48hrs.
Sun Direct Sun Shine is one such solution for customers to resolve their issue. There are close to 300+ sun shine centres in India which serves the customers on queries or complaints. Every complaint is recorded, tracked and resolved within 48 hours.
When a customer goes to Sun Shine centre with a query or complaint, the customers are promised that the issue will be resolved within a span of 48 hours. The complaint is given a number to track and forwarded to the concerned team or person. The team then resolves the issue in person or through online means depending upon the problem.
Thus, there is no complaint that can be missed from the database. Sun Direct follows this regime strictly to avoid any miss.
Sun Direct is also the only DTH service in India which has a dedicated service centre across the country.
There are other means to get in touch with the Sun Direct team, they are:
Sun Direct is open to receiving feedback and request from customers and improves their services based on their suggestions.
Chennai, 19th May 2014: Sun Direct, one of the leading DTH players in South India has always been in the forefront in offering differentiated services to customers. Going a step aheadin providing last mile costumer connect in smaller towns, Sun Direct has opened more than 200 Sunshine centres. This one stop shop will provide end-to-end services to the existing customers and the customers can also avail new connections, demo &recharges.Within a span of 8 months, Sun Direct has opened over 200 stores that provides multitude of services and solutions under a single roof.
On a constant drive to provide better value and service to the subscribers, Sun Direct has also introduced a 24*7 service hotline number: 076010-12345which will be manned round the clock. Subscribers need not remember multiple numbers like before. Now, they just need to remember only one service hotline number across south India for all their service related queries and complaints. Subscribers can seek instant solutions to their problems with regard to product usage, its services, new connection, etc. The hotlinenumber will ensure that customer grievances are addressed within 48 hours.Now all your service requests and needs are just one call away!
Keeping in mind the needs of its subscribers, Mr. Mahesh Kumar, MD, Sun Direct, said “Sun Direct yet again demonstrates that it excels in providing the best services to reach out and satisfy the widest cross-section of consumers. As a customer focused brand, these offerings reinstate Sun Direct’s commitment of providing value based offerings and utmost satisfaction to our customers.”
Being innovators in the DTH category, Sun Direct has played a pioneering role in improving its services based on growing consumer’s demands. This differentiated and viewer friendly move will enhance Sun Direct’s penetration in the market.