Sun Direct is one among the top seven DTH providers in India. Unlike others Sun Direct dth offers an excellent customer service. The service complaints are closed within 48 hours of complaint. Sun Direct is the first Tamil HD channel provider among others in India.
As told earlier, Sun Direct guarantees service within 48 hrs of complaint to all of its customers.
Customer Complaints are registered through different modes of communication like
- Call our customer service in a toll free number – 1800 123 7575
- Give a missed the number- 74094012345
- Email us at- customercare@sundirect.in
- Raise a Complaint in Facebook – http://www.facebook.com/sundirectindia
- Raise a complaint in Twitter – http://www.twitter.com/sundirectindia
- Complaints can also be raised in the Sunshine service centres
There are other online complaint boards where complaints can be registered.
The customer care team of Sun Direct is way more active and service oriented than other DTH providers in India. Queries on recharge, packages, service issues, addition of new channels etc will be answered promptly and raised to the concerned team for immediate resolution of the complaint.
The Customer Care team works 24/7, round the clock and the helpline numbers operates in more than 11 different languages across India.
Their staffs are trained to provide you the best possible customer service. They take responsibility for installing and servicing the hardware in every subscriber’s home ensuring proper transmission and ensuing highest level of quality.
Get a Sun Direct D2H connection and enjoy the best customer service in the country.
Sun Direct DTH Blog 
Very poor service . I am having sun direct connection with number 4127 9103 299 . I have reported non working of set up box on 20.07.2016 and till this time ie 23.07.2016 10 am, nothing has happened after 6-7 calls to to your call center and two mails . My suggestion is to learn from other DTH providers. Dish TV and Tata sky is giving a service within 3-4 hours.If not within 4 hours, service should be there at least within 2 days. Horrible service . Donlt know the fate of this post is also same as that of calls to contact center and e-mails.
Regards
Jimson Cherian
Kalina,Mumbai
Mob.9922496926
Hello Jimson,
We regret the inconvenience caused. We have forwarded your details to our support team and they will get back to you asap to resolve the issue.
Thanks & Regards
Sun Direct
It is veryy much regretted to record our dissatisfaction about the customer support we recieves from your team here in Thalassery. It is more than a week we did not get the box replaced (complaint SR 1-14726828665) and we were advised that its resolved. We dont know how your office got such a wrong info to informthe customer. Your service agent is not customer friendly and failed on several instances to meet their commitments.
Zainudheen. E
Chokli
9995494525
Hi Zainudheen,
We regret the inconvenience caused. We have forwarded your details to our support team and they will get back to you asap to resolve the issue.
Thanks & Regards,
Sun Direct