It’s Saturday night, and you’re finally catching up on the thriller movie you badly wanted to see. You have made the butter popcorn and placed it on the table. You turn off the lights in your living room. To top it all off, the weather is just right; neither too hot nor too cold. It’s the perfect ambience for you to enjoy the thriller movie at home.
The movie is going great so far. It’s gripping, making you sit on the edge of the sofa, and then, out of nowhere, you see these two words on your screen: “No Signal.” It’s really frustrating when that happens, isn’t it?
DTH signal problems are pretty common. It’s also frustrating to get in touch with customer support. The wait is the most difficult part. Eventually, if you show a little patience, you’ll be able to get back to watching the thriller movie.
Understanding the reasons for DTH signal problems to occur:
- Poor climate conditions:
The main reason why many of the customers face DTH signal problems is bad weather conditions. Rain, strong winds, clouds, etc., any of these climate conditions can obstruct the signal received by the dish.
- Alignment changes:
Sometimes, due to strong winds, the position of the antenna dish changes. This causes the “No Signal” message to appear on your TV.
- Loose connectors or cables:
There could be complete or partial loss due to loose cables, misaligned cables, damaged cables, misaligned equipment, and so on.
- Set-top-box malfunction:
A set-top-box may get faulty after a period of time. This may happen due to a lack of power supply, a damaged cable connection, or the smart card reader drive could be faulty.
- Wrong position of the dish:
Often, the reason why you may face DTH problems is the place where the dish is installed. One must make sure to not install the dish in a shady area or near trees. Make sure the dish is installed in an open area without any disruptions.
These are the most common reasons why you may be facing DTH signal problems.
How do you fix DTH signal problems?
Now, each DTH service provider has their own DTH error codes and protocols to resolve the DTH signal problems at the earliest.
- Error code E48-32:
This error code implies “No signal”. It ideally happens due to poor weather conditions. Once the weather clears up, you should be able to view the show you want to see. If the weather clears up, and still, you are not able to see the show then contact the DTH customer care number. They will provide you a technician to help you resolve this issue at the earliest.
- Error code E52-32:
This code is displayed on the screen when there is a weak signal connection. There is a weak signal connection due to bad weather conditions, and it is usually a temporary problem. On certain occasions, the error code may be displayed because of the antenna dish misalignment. Strong winds may cause the position of the antenna dish to change. When this happens, call customer care.
- Obstruction in front of the dish:
At certain times, there may be an obstruction in front of the antenna dish, resulting in weak signals. Simply, remove the obstruction if possible or call customer care who will provide you with a technician to help you with this issue.
- Obstruction at the DTH service provider’s side:
There could be issues on the DTH service provider’s side as well. Check up with your neighbours to see if they are also facing the same issue. If they are, then don’t worry and just wait for some time. The issue will get resolved automatically after some time.
- Recharge:
There could be a DTH problem for a simple reason of not making the recharge on time. Keep a reminder and make the recharges on time to enjoy uninterrupted movies and shows.
- Refresh your set-top-box:
Most of us often, restart our phones, computers, or laptops to make it last longer, and fix bugs to make the function better. Similarly, the set-top-boxes should be refreshed as well. Make sure to refresh your set-top-box from time to time so that it doesn’t give you any issues later on. The best part is that the process of refreshing a set-top-box is simple, and you don’t need a technician’s help to do so.
These are the common DTH signal problems, and they can be resolved easily. Sun Direct DTH provides the best DTH service in India. At Sun Direct, you can easily resolve DTH signal issues. They have an expert team of technicians, and a reliable customer care team who are available 24/7 to help you resolve DTH issues as soon as possible. To learn more, visit https://www.sundirect.in/
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